Shipping Policy | Worldwide Delivery | Tussmode

Tussmode ships worldwide with reliable tracked carriers. This shipping policy explains processing times, delivery windows, costs, customs, and tracking for every market we serve.

1. Order Processing Time

Orders are processed and dispatched within 1-3 business days after payment confirmation. Orders placed during weekends or holidays are processed on the next business day. You receive a tracking number by email the moment your parcel ships.

2. Estimated Delivery Times

• United Kingdom: 2-7 business days (standard) / 2-5 business days (express).
• Eurozone (DE, FR, IT, ES, PT, NL, BE, AT, IE, FI, GR, LU, MT, SK, SI, EE, LV, LT, CY, HR): 2-7 business days (standard) / 2-5 business days (express).
• Rest of Europe (CH, PL, SE, DK, NO, CZ, HU, RO, BG, IS): 3-8 business days (standard) / 2-6 business days (express).
• North America (US, CA): 2-7 business days (standard) / 2-5 business days (express).
• Rest of the world: 7-20 business days, depending on destination.

Delivery times are estimates and may vary slightly during peak season (Black Friday, Christmas).

3. Shipping Costs

Shipping costs are calculated at checkout based on destination and total order weight. We offer:

• Free standard shipping on most routes.
• Paid express options for faster delivery.

4. Tracking Your Order

As soon as your order ships, you receive a confirmation email containing a tracking number and a tracking link. You can track your shipment 24/7. If your tracking does not update after 5 business days, reach out to us at support@tussmode.com.

5. Customs Duties and Import Taxes

Orders shipped to destinations outside the European Union may be subject to customs duties, VAT, or import taxes set by the destination country. These charges are the responsibility of the customer, unless our checkout collects them in advance (DDP).

For most EU destinations, taxes are already included in the checkout price (DDP) — no extra charge on delivery.

6. Multiple Items

If your order contains multiple items, they may ship in separate parcels for faster delivery. You receive a tracking number for each shipment.

7. Failed Deliveries

If a delivery attempt fails, the carrier holds the parcel for pickup at a local point or schedules a second attempt. Please follow the carrier's instructions promptly — packages returned to us due to non-collection are subject to a return shipping fee.

8. Lost, Delayed, or Damaged Parcels

If your parcel is significantly delayed (beyond the estimated window) or marked as lost, contact support@tussmode.com with your order number. We open an investigation with the carrier and resolve the situation with a replacement, refund, or store credit.

9. Address Accuracy

Please double-check your shipping address at checkout. We cannot be held responsible for parcels delivered to incorrect addresses provided by the customer.

10. Contact

Any shipping question? Email support@tussmode.com and our team replies within 24 business hours.