Refund & Return Policy | Tussmode

At Tussmode we want you to love every piece you receive. If something isn't right, our 30-day return and refund policy makes things simple. This page explains exactly how returns, refunds, and exchanges work — for orders shipped worldwide.

1. Return Window

You have 30 days from the delivery date to request a return. After 30 days, we cannot offer a refund or exchange.

2. Eligibility Conditions

• Items must be unused, unworn, and in their original condition.
• Original packaging, tags, and labels must be intact.
• Proof of purchase (order number or invoice) is required.
• Shoes must be tried on indoors only and have no visible signs of wear on the sole.

3. Non-Returnable Items

• Final-sale items.
• Personalized, custom-made, or monogrammed products.
• Gift cards.
• Hygiene-sensitive items (underwear, socks) once opened.

4. How to Request a Return

1. Email support@tussmode.com with your order number and the reason for return.
2. Our team replies within 2 business days with a return authorization and the closest return address.
3. Ship the item back within 14 days of receiving the authorization. We recommend using a tracked service.

5. Refunds

Once we receive and inspect your return, we issue your refund to the original payment method within 5-10 business days. Your bank may take an additional 2-5 days to credit the amount.

Original shipping fees are non-refundable, except for cases of defective, damaged, or incorrect items received.

6. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us at support@tussmode.com within 7 days of delivery with clear photos. We cover return shipping and ship a replacement or full refund — your choice.

7. Exchanges

To keep things fast and clean we do not offer direct exchanges. Simply return the original item for a full refund and place a new order for the desired size, colour, or model.

8. Return Shipping Costs

For change-of-mind returns, the customer covers return shipping. For defective or wrong items, Tussmode covers return shipping in full.

9. Refused or Failed Deliveries

If a package is refused or returned to us because of an incorrect address provided by the customer, we deduct the actual outbound and return shipping costs from the refund.

10. Cancellations

You can cancel an order free of charge until it leaves our warehouse. After dispatch, follow the standard return process.

11. Contact

Any question about returns or refunds? Write to support@tussmode.com and we will guide you step by step.